Privacy & Cookies.

The Change Starts BV

Mercuriusweg 118
2516AW The Hague
The Netherlands
info@thechangestarts.com

Personal data that we process
The Change Starts BV processes personal data about you because you use our services and/or because you provide it to us yourself.
Below is an overview of the personal data we process:
– First and last name
– Address details
– Phone number
– Email address (for sending messages and updates about your order)
– Data about your activities on our website (to help with questions)
– Information about your surfing behavior across different websites (for example because this company may be part of an advertising network)
– IP address (to protect you against infringement)
– Internet browser and device type (for best viewing)
– Payment details (via Shopify)

Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect data about website visitors under the age of 16. Unless they have parental or guardian consent. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at info@thechangestarts.com and we will delete this information.

Why we need data
The Change Starts BV processes your personal data for the following purposes:
– Handling your payment
– To be able to call you if this is necessary to carry out our services
– To inform you about changes to our services and products
– Allow you to create an account
– To deliver goods and services to you
– The Change Starts BV analyzes your behavior on the website in order to improve our website and to tailor our range of products and services to your preferences.
– The Change Starts BV also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.

How long we keep data
The Change Starts BV will not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. Our retention period is a maximum of 12 months, with the exception of the permanent webshop database.

Share with others
The Change Starts BV does not sell your data to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We conclude a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data.

Mapping website visits
The Change Starts BV only uses technical and functional cookies. And analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferred settings. We can also use this to optimize our website. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously saved via the settings of your browser.

View, modify or delete data
You have the right to view, correct or delete your personal data. You can send a request for inspection, correction or deletion to info@thechangestarts.com. To ensure that the request for inspection has been made by you, we ask you to enclose a copy of your proof of identity with the request. We hereby ask you to make your passport photo and citizen service number (BSN) black in this copy. This is to protect your privacy. The Change Starts BV will respond to your request as soon as possible, but in any case within four weeks.

Security
The Change Starts BV takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service or via info@thechangestarts.com. The Change Starts BV has taken the following measures to protect your personal data:
– Security software, such as a virus scanner and firewall.
– TLS (formerly SSL) We send your data via a secure internet connection. You can see this in the address bar 'https' and the padlock in the address bar.
– DNSSEC is an extra security (in addition to DNS) for converting a domain name The Change Starts BV to the associated IP address (server name); it is provided with a digital signature. You can have that signature checked automatically. In this way we prevent you from being redirected to a false IP address.

Server Logs
If you use our website, we automatically save some information about your connection to our servers in so-called server logs. These servers are hosted by Shopify. Think of your IP address, browser version, and the time of your visit. We use the data in these logs to solve errors in our systems and to track down people who put our network at risk and then take measures against this. This is partly done externally by Shopify.

Other personal data
It happens that we receive additional personal data via messages (email) or social media messages that we have not requested. If we do not need this personal data to help you further, we will delete it - as far as technically possible.

Right to be forgotten
Would you like to have your data erased from our systems? Please contact us at info@thechangestarts.com. We will then delete your data as well as any copies.